Internal Information System

If you wish to report or communicate any information about possible irregularities or illegal acts committed within Mapfre Global Risks

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Welcome to the Internal Information System of Mapfre Global Risks Agencia de Suscripción S.A.U (hereinafter Mapfre Global Risks).

If you wish to report or communicate any information about possible irregularities or illegal acts committed within Mapfre Global Risks, please follow the instructions below.

To report or communicate any information about possible irregularities or illegal acts committed within any other Mapfre Group companies, you must contact the Internal Information System of the corresponding Mapfre company.

Communications relating to contractual or commercial matters, policy renewal or claim processing are not included in the scope of this Internal Information System. However, you can use the established channels for these purposes, which you will find in the Customer Service Department of the Mapfre Group company with which you have a policy.

The operating rules of the Internal Information System of Mapfre Global Risks are as follows:

Internal Information System Policy of Mapfre S.A.

Information Management Procedure of Mapfre Global Risks. Underwriting Agency S.A.U.

Filing of the complaint

You can submit the complaint through the following communication channels:

Via postal mail:

Mapfre Global Risks Agencia de Suscripción S.A.U
Attn. Secretary of the Internal Information System Committee
Ctra. Pozuelo nº 52,
28222 Majadahonda, Madrid.

Via email: mapfre.mgr.sistemainternodeinformacion@mapfre.com

Or you can also file your complaint using the following Contact Form.

Type of complaint *

Name and Surname *

Email *

Complaint details *

Attach File (pdf, doc or docx. Max size: 10 MB)

*Required fields.

PERSONAL DATA PROCESSING:

The Reporting Party is hereby informed about the processing that the controller MAPFRE GLOBAL RISKS, AGENCIA DE SUSCRIPCIÓN, S.A.U, hereinafter MAPFRE GLOBAL RISKS, established in Carretera de Pozuelo, 52, 28222 Majadahonda, Madrid, will carry out of (I) their personal data, voluntarily provided through the MAPFRE GLOBAL RISKS Internal Reporting System relating to the reporting of breaches committed within said entity, which is governed by the provisions of Directive (EU) 2019/1937 of the European Parliament and of the Council of 23 October 2019, on the protection of persons reporting breaches of Union Law, and in the applicable local regulations transposing said Directive and; (II) of the documentation sent to MAPFRE GLOBAL RISKS in support of your Complaint, as well as any communications or international transfers of the data that may take place, all for the purposes detailed in the Additional Data Protection Information.

The Reporting Party guarantees the accuracy and truthfulness of the personal data provided, MAPFRE GLOBAL RISKS reserves the right to reject false allegations, without prejudice to any other legal action that may be taken.

Basic information on Data Protection:

Controller: MAPFRE GLOBAL RISKS

Purposes: To process, investigate and resolve any indications and/or complaints received regarding incidents that are allegedly unlawful or contrary to MAPFRE GLOBAL RISKS internal rules, as detailed in the “MAPFRE S.A. Internal Information System Policy” and in the “MAPFRE GLOBAL RISKS Information Management Procedure”.
Adopt appropriate disciplinary measures and/or promote the judicial or investigative proceedings that may arise from the same.
Manage and investigate public disclosures regarding the reported facts that MAPFRE GLOBAL RISKS becomes aware of

Legal Basis: Compliance with legal obligations. Legitimate interest.

Recipients: MAPFRE GLOBAL RISKS Internal Information System Committee, in the terms indicated in the section “Additional Data Protection Information”. Data may be disclosed to third parties and/or transferred to third countries in accordance with the terms and conditions stated in the Additional Information.

Rights: The data subjects may exercise their rights of access to, rectification of, and erasure of their data; their right to limit or object to processing of their data, and their right to data portability, as detailed in Additional Information on Data Protection.

Additional information:You can consult additional data protection information at: https://www.mapfreglobalrisks.com/media/Tratamiento-Datos-SII_MGR_Eng-1.pdf

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Click here to review the Additional Information on Data Protection.

We would like to inform you that you have the right to report your communication to the external channel established by the Independent Whistleblower Protection Authority, available on its website (www.proteccioninformante.gob.es) and/or to any other competent institution, body, or authority.